Privacy Policy

1. Introduction

Sulite Lighting ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you access our website, purchase our products, or interact with our services. By using our services, you consent to the collection and processing of your personal information in accordance with this policy and the Philippine Data Privacy Act of 2012 (RA 10173).

2. Scope

This Privacy Policy applies to all customers, clients, visitors, suppliers, and partners who interact with Sulite Lighting, including online transactions, retail purchases, wholesale orders, and inquiries through our website, email, phone, or in-person.

3. Personal Information We Collect

We may collect the following types of personal information:

• Identity Information: Full name, date of birth, gender.
• Contact Information: Email address, phone number, billing address, shipping/delivery address.
• Transaction Information: Purchase history, payment details, invoices, and receipts.
• Account Information: Username, password, or login credentials (for online accounts).
• Technical Information: IP address, browser type, device information, and usage patterns on our website.
• Marketing Preferences: Communication preferences and consent for promotional materials.

4. Purpose of Processing

Your personal information is collected and processed for legitimate business purposes, including:

• Fulfilling orders, delivering products, and providing customer support.
• Managing accounts, invoices, and payment processing.
• Processing warranty claims, returns, or exchanges.
• Communicating updates, promotions, or offers (subject to your consent).
• Improving our products, services, and website functionality.
• Complying with legal obligations under Philippine law, such as tax, accounting, and reporting requirements.

5. Legal Basis for Processing

We process your personal information under the following legal bases:

• Consent: Where you voluntarily provide information for transactions or marketing purposes.
• Contractual Necessity: To fulfill contractual obligations, such as processing orders and delivering products.
• Legal Obligation: To comply with applicable Philippine laws and regulations.
• Legitimate Interest: To improve services, prevent fraud, and ensure system security.

6. Sharing and Disclosure of Information

Sulite Lighting does not sell, rent, or trade personal information to third parties. However, we may share your information under the following circumstances:

• With service providers and logistics partners for order fulfillment, shipping, and payment processing.
• With authorized personnel within Sulite Lighting to perform business operations.
• To comply with legal obligations or respond to lawful requests by government authorities.
• In the event of a business transfer, merger, or acquisition, your information may be transferred as part of the business assets.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and applicable laws, such as accounting and taxation requirements.

8. Security of Personal Information

Sulite Lighting implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to secure your data, no method of transmission over the Internet or storage is completely secure, and we cannot guarantee absolute security.

9. Access, Correction, and Deletion

You have the right to access, correct, or request deletion of your personal information held by Sulite Lighting. Requests can be made by contacting our Data Protection Officer (DPO) using the contact details below. We will respond to requests in accordance with applicable laws, provided that such requests do not conflict with our legal or contractual obligations.

10. Cookies and Tracking Technologies

Sulite Lighting may use cookies, web beacons, and other tracking technologies on our website to enhance user experience, analyze website traffic, and improve service delivery. You may choose to disable cookies in your browser settings; however, this may affect certain functionalities of our website.

11. Third-Party Links

Our website may contain links to third-party websites. Sulite Lighting is not responsible for the privacy practices or content of third-party websites. Users are encouraged to read the privacy policies of any third-party sites they visit.

12. Updates to This Privacy Policy

Sulite Lighting may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Updates will be posted on our website, and the effective date will be indicated at the top of this policy. Your continued use of our services after such updates constitutes acceptance of the revised policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (RA 10173) and its implementing rules and regulations.

14. Contact Information

For any questions or concerns regarding this policy, please contact us:

• Email: sales@sulitelighting.com
• Phone: +63 966 809 6286
• Address: Unit 505 Kawayan Bldg., Parqal, Aseana City, Brgy. Tambo, Parañaque City, NCR